Industries Insurance Brokerage Services Employee Self-Service Long Term Care Insurance Employee Assistance Programs Benefits Administration Services Dependent Eligibility Verification (DEV) Short Term Medical New Individual Health Insurance
Everyone is talking about ESS, or employee self-service. Giving employees the tools and information they need to easily and quickly make decisions and enable them to elect their benefit options during annual enrollment, when they have a qualified life event change, or when they're hired is the wave of the future. There is no down side.

In our experience, clients are concerned employees will have difficulty using an online system or that the information flow will be disconnected. And, if employees have questions, how will they know whom they should contact? WestLake Financial Group, Inc. takes ESS to another dimension with its effective and responsive BenefitsTalk Instant Access Service Center. With our interactive service center design, there are three methods to contact WestLake Financial Group, Inc.'s benefit coordinators -- by telephone, E-mail, and instant messaging. Response is immediate during service center hours, and all inquiries receive answers within hours. This solution is the perfect complement to ESS and provides the personal touch your plan participants require.

WestLake's Web-based employee self-service platform, BenefitsTalk, offers customized plan information to participants, a complete HR library, decision-making tools, and much more. A single point of contact portal, links to other vendors are displayed within BenefitsTalk and benefit coordinators are available to answer all participant inquiries. The system can be expanded to deliver a complete HR and employee "toolkit" and include HR applications such as training, tuition assistance, benefit statements, and performance management. For benefits enrollment where our automated rules wizard creates a custom worksheet and manages benefit plan data, employee transaction time is reduced to a matter of minutes -- no forms, no data entry, no error return, and no distribution costs. The usual interaction required to respond to routine questions and enroll employees on paper is eliminated by the participative BenefitsTalk solution.

With the WestLake Issue Tracking System, we further redefine the phrase customer service. Questions and requests about claims, payments, and status are just a few of the issues that your plan participants can track themselves. Service can include customized benefit plan comparisons, whom to call wallet cards, and an online HR advisor for compliance questions.